1. Who we are
Tourist Pharmacy is an online pharmacy support service that helps tourists, expats, and residents in Indonesia access medication via a licensed community pharmacy. The service is operated by:
PT Sehat Investasi Digital
Plaza Mutiara, 8th floor
Jl. Dr. Ide Anak Agung Gde Agung Kuningan Timur Kav. E.1.2 No. 1 & 2
Kuningan Timur, Kec. Setiabudi, Kota Adm. Jakarta Selatan,
DKI Jakarta 12950, Indonesia
Company Registration (NIB): 0609230031427
Email: support@balidoc.com
2. What information we collect
Depending on how you use our service, we may collect the following types of information:
- Contact details – such as your name, phone number (e.g. WhatsApp), email address, and accommodation details.
- Health and prescription information – such as your symptoms, medical history relevant to the request, current medications, allergies, and copies or details of prescriptions.
- Technical information – such as IP address, device type, and basic usage data from our website (for security and analytics).
- Communication records – including messages you send via WhatsApp, email, or other channels.
Because we help with medication, some information we process may qualify as health data and is treated with extra care.
3. How we use your information
We use your personal information only for legitimate purposes related to the service, including:
- To respond to your questions and requests about medication and availability.
- To coordinate with doctors and our partner pharmacy about prescriptions and dispensing.
- To verify that prescriptions are valid and appropriate before dispensing medication.
- To manage our records for legal, regulatory, and professional obligations.
- To improve our service, communication quality, and website performance.
4. Who we share your information with
We only share your information when it is necessary to provide the service, comply with the law, or protect your vital interests. This may include:
- Our partner pharmacy – Apotek Pharmacare Sidakarya, for checking prescriptions, dispensing medication, and record-keeping.
- Doctors or other healthcare professionals – when needed to issue or review prescriptions or give medical advice.
- Service providers – such as secure communication tools, hosting, and IT vendors, under confidentiality obligations.
- Regulators or authorities – where required by applicable law or to respond to legitimate legal requests.
We do not sell your personal data to third parties.
5. How long we keep your information
We keep your information only for as long as necessary for the purposes described in this Policy, including:
- To provide the service and follow-up support.
- To comply with legal, regulatory, and professional record-keeping requirements.
- To resolve disputes and enforce our agreements.
When data is no longer needed, we aim to delete it or anonymise it in line with our internal retention guidelines and local regulations.
6. Security of your information
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security of information transmitted over the internet or through third-party platforms such as WhatsApp.
If you are concerned about sharing very sensitive information through a particular channel, please let us know so we can discuss alternative options.
7. International visitors
Many of our users are tourists or expats from other countries. Regardless of where you are from, your data is primarily processed in Indonesia, where our company and partner pharmacy are located.
By using our service, you understand that your information may be transferred to and processed in Indonesia, which may have different data protection rules than your home country.
8. Your rights
Depending on the laws that apply to you, you may have rights to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data, where this is not in conflict with legal obligations.
- Object to or restrict certain types of processing.
To exercise your rights or ask questions, contact us at support@balidoc.com. We may need to verify your identity before fulfilling certain requests.
9. Third-party services and links
Our service may involve communication tools and platforms such as WhatsApp and email providers. These services have their own privacy policies and terms of use. We encourage you to review them, as we do not control how these third parties operate.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our service, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of the service after changes are posted means that you accept the updated Policy.
11. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your data, you can contact us at:
Email: support@balidoc.com
WhatsApp: +62 895-1802-3363